Call Accounting

[gaspar74]

Does anybody here knows something about call accounting software? I want to make a report of a phone extension but I can't figure it out, Thank you for your help.

 

[SF0751]

What type of call accounting software are you using?

Susan
"A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort."
- Herm Albright (1876 - 1944)

 

[gaspar74]

It's call: Call Accounting for Windows, Version 4.41 this is the product name but the product code is:M5WCA. I'm trying to do a report on an specific extension but I can't figure it out.

 

[SF0751]

What's the brand name or manufacture of the software?

Susan
"A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort."
- Herm Albright (1876 - 1944)

 

[gaspar74]

It's call: MDR Telemanagementfor windows.
Thank you for your help.

 

[SF0751]

Sorry, this is not a program that I'm familer with. We use eCAS from Veramark for our Call Accounting. Perhaps someone else in the forum will be able to help you out.

Good luck.

Susan
"A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort."
- Herm Albright (1876 - 1944)

 

[aarenot]

I think this may be a software element for reporting of centrex services call accounting from the telco. I am not sure, but is my best guess with limited info.

 

[jsaxe]

Gaspar,

Are trying to collect this data from a PBX? if so, please tell what make/model it is. If you are looking to collect data on a single extension, you don't need a call accounting package. Most switches have features where you can log activity, called SMDR (station message detail recording).

jsaxe

"When the going gets weird, the weird turn pro."
Hunter S. Thompson (R.I.P. Doc)

 

[hawks]

Try Aquilium Software Corporation I think they are looking to but out MDR Telemanagment. Maybe they have a tech Support line.

 

[johnpoole]

Aquilium Software Corporation, where do you find these off the wall systems? i didn't know there was one i hadn't at least heard the name of.. is that owned by bob and betty Aquilium?

john poole
bellsouth business
columbia,sc

 

[jsaxe]

Aquilium, my friend, don't you start away uneasy, you poor old sod, you see it's only me...

OP, (Gaspar) are you still there?

jsaxe

"When the going gets weird, the weird turn pro."
Hunter S. Thompson (R.I.P. Doc)

 

[tiver43809]

Try ISI they are the best

 

[phuzzy42]

gaspar, maybe we should start over and find out what you actually need help with.

Is your switch outputting data, is the software collecting it, is the data readable, or do you just need help interpreting it?

If you're not getting data into the software, have you checked the settings on the PBX, is the cabling ok (the old "is it plugged in and turned on"), are the call accounting software settings correct, especially the type of switch data it's set to read?

If you are getting data into the software, are you able to retrieve information? From this specific extension or from any extension?

Are you looking for info the switch doesn't output? CDR data usually includes at a minimum start time and duration, and the source and destination, but it won't tell you if a call was actually made by someone who "borrowed" another user's desk.

It's difficult to know where to look next without more information. What problem are you having and what have you tried so far?

Steve Harmon
Greenfield, Indiana

 

[GHTROUT]

MDR is who wrote the CDR package for Nortel's MAT system. I think they were aquired. CDR software...everyone has the best.

The company we use started in 1978, and to this day, they have zero voice menus and a person answers promptly time.

That, my friends, is what defines quality. If they can afford to actual humans to answer the calls for that many years, you can figure the software has gone through some pretty good developers before hitting the street. .

I used them in 1982 for the first time, and one of the reception folks is still there...geez... a career receptionist.

I will spare everyone the name of the company in this forum

^{Gene of}

http://www.GHTROUT.com

 

[sethis]

Geez o pete... everyone knows it's Avotus... I will remain silent on what I think of them... however, just readiung this thread lets me know that you have minimum needs.

MDR was aquired.. however the Name Avotus was created to get rid of the legacy of the old MDR/Switchview or OTM branding/association.

If you are trying to run call accounting from MAT or OTM for anything over 500 - 1000 extentions... YOU SHOULD BE WARNED!!!

 

[avayaconsultant]

I would recommend Tapit from Trisys.com.

 

[spotless]

Try some other Nortel Developer Partners. I know that RSI has Shadow CMS. We recommend it to our customers.

You could also try Call Accounting Mate. This is a bit of a low end system but does a good job.

You could also try Veramark eCAS.

S16