Call Accounting - different suggestion - currently use Tapit Nova

[Tman45]

Hello everyone -

I see there are many suggestions on different call accounting to utilize with Nortel CS1000 or Avaya systems and we currently use Tapit Nova. It is not expensive (seriously $1,000) and it has done an okay job but we are moving to a server based Call Accounting because our group says the Call Accounting is vital for them (AKA they never want to lose records). So, is there a different recommended Call Accounting? Our vendor is recommending VeraSMART but they said they can't touch the $1,000 mark and our group doesn't even want to spend money for a server (so we are trying to find a 'free' one that is no longer used at our site).

Anyway, I appreciate your opinions and comments, as always

 

[30n30w]

I use VxTracker and have been very satisfied - I bought it because of price, ease of use, and versatility comparisons with other packages; I found it to be a great package and the training was awesome. If I have new end users that need training, they will still do that under software support.
30n30w