Calendar & Task hangs during syncing Blackberry w/ Lotus Notes 6.5

[mazzoo]

Sorry guys I know this is not a Blackberry forum but I do not think this is a Blackberry issue. I would like to see if any of you may have seen this issue before.

This has been a sporadic issue with a few users in our company. We have tried everything to fix this issue. I have spent hours on the phone with RIM support with no luck. Our Notes Admin's are trying to find information on this issue because they have never seen this problem.

This is what we have done with no luck:
-Ran a repair on the Notes mail file
-installed new desktop manager
-installed new BB software
-Gave one user a new computer and new BB and still had the same issue
-Got the log files and gave them to RIM. They found nothing wrong.
-Compressed mail file's
-Changed BB cradle and changed it to USB.
-Set the Connection Settings to the lowest Speed
-Cleared the tasks & calendar in the Handheld

 

[Packet7]

Hello,
Where does the users location document point to? Local or on server?

Rgds,

John

 

[mazzoo]

The location document is local.

 

[Packet7]

Hello,
Try changing the location document to "On Server" and test.

Rgds,

John

 

[mazzoo]

We have not trid changing it to the server but we have made a new local location document and still had the same problem. I will see about putting it on the server

 

[Packet7]

OK, cool. We had a few Berry related issues that were resolved by us creating location documents that pointed to the Server. The tech at RIM said they really don't advise using local location documents. Keep me posted.

Rgds,

John