CA (Cummincation Assistant) Trunk Group Access

[PNGTech]

Hi,

I have a TDE-600 and I want to use the Comminication assistant. Everything is setup and works, beside one little glitch. When I call an international number through the Outlook plugin or the the CA client the system tries to make the call through the IDLE Line Access (Local Access). However, I want to force the system to use a certain Trunk group. How can I stop the CA to use the IDLE line access? On the server I did the dial modification (like replacing the + through my Trunk Group number). The modification works, however it dials then 9 (for the IDLE access + my modicated number).

Thanks

Norbert

 

[obtsystems]

Use ars on the system to do routing

 

[PNGTech]

Great Tip! That fixed my problem!!!! Thanks for your time and help obtsystems!