C6509 reloading itself

[Lequang]

Dear all, do you experienced this:

We have two C6509 in our back bone which have absolutely the same hardware config.
The IOS level is:
"Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-M), Versio
n 12.2(33)SXH2, RELEASE SOFTWARE (fc1)
Technical Support:

http://www.cisco.com/techsupport

Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Sat 29-Mar-08 13:27 by prod_rel_team

ROM: System Bootstrap, Version 12.2(14r)S1, RELEASE SOFTWARE (fc1)"

We have the second C6509 reloading itself twice on a sunday (no traffic at all). There was no power cut detected.

Thanks

 

[Belushi]

Obviously you should not have experienced this problem. Your best bet as always in these types of situations is to open a case with TAC. To speed up resolution undoubtedly they'll be asking for things from you like a copy of the "show tech" and the syslog output if you have it. Also, you may want to check your flash to see if you have accumulated any crash files.

 

[burtsbees]

Post a sh log---I agree with the TAC thing, though, if they are under SmartNet...

Burt

 

[BuckWeet]

do a 'show ver'

it will tell you why the device rebooted at the top..


BuckWeet

 

[burtsbees]

That may give you "due to hardware failure" or "due to shutdown by console", etc. Good point.

Burt

 

[jneiberger]

I agree with the TAC thing, though, if they are under SmartNet..."

Who has 6509s that aren't under Smartnet?? Not to hijack the thread, but if you can't afford Smartnet on a 6500, you can't afford a 6500.

 

[burtsbees]

I have a few customers, actually...I totally agree with you. It never ceases to amaze me...

Burt