C3300 Unified Messaging Transfer Direct To Voicemail

[pbait]

Hello,

I am a non-technical (as far as Mitel) owner of a C3300 controller integrated with Exchange Server 2007 Unified Messaging. All works well, but we are trying to determine the best way to send a call directly to voicemail (Unified Messaging) without ringing the phone. I found the following website with a few options, but the one I'm interested in (Option 2) has information for an Asterisk PBX. Here is the information:

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2. Route calls through the PBX with Diversion / History-Info to UM.

This can be implemented by creating an extension such as 7XXXX. So any extension with a preceding '7' would get routed with Diversion / History-Info to UM.

Example from a Asterisk PBX might look like this:

exten => _7XXXX,1,Answer
exten => _7XXXX,n,SipAddHeader (Diversion:<tel:${EXTEN:1}>)
exten => _7XXXX,n,Dial(SIP/EXCH_UM/${SA-NUM})
exten => _7XXXX,n,Busy

Again this solution would require some programming from the PBX in order to implement this solution. This would not require any additional configuring on Exchange UM to implement this solution.
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Site link:

http://blogs.technet.com/gclark/archive/2009/03/30/exchange-2007-um-transfer-to-voicemail.aspx

So my question is, is there something in this example that translates to Mitel programming? We are trying to avoid adding an additional directory of numbers if possible, hoping instead to find a feature where the receptionist would enter a code (say, *something), followed by the extension, and the system would know to send the call through the SIP trunk, and pass only the extension (three digits).

Thank you very much.

 

[kwbMitel]

What type of voicemail would be a good bit to add.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pbait]

The voicemail is Exchange Server 2007 Unified Messaging. Is that what you mean?

 

[kwbMitel]

Ahh, sorry, I was assuming an intermediary voicemail.

Direct to exchange is currently outside my experience.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelmatt]

In theory you should be able to do the same as any other vms and create a dummy DN and re-route it always to the Exchange VM group. Then point the DDi to it.

 

[pbait]

Hi Matt,

Thank you for this information. I have forwarded it to our vendor. I must admit, I don't understand all of the terminology you use in your post, so I'm wondering (if it's not overly complicated to explain), does this satisfy the desire to avoid adding additional extensions? That is, would this function in such a way that the receptionist could press a key sequence or click a button in the IP Console and then enter the specific extension?

I just want to make sure I'm clear that this is not an "automatic" thing I'm trying to accomplish--it would be on a "request" basis.

Again, thanks very much for your input.