c057 Error

[Angela61299]

Hi. I have two users experiencing the same problem in GroupWise 5.5.4. Sometimes, they receive a c057 error. The user is able to click OK and continue working in GroupWise as usual. However, there is another symptom, both users' Frequent Contacts are completely empty and they do not add names when new messages are sent. I have uninstalled GroupWise and Windows Messaging then reinstalled both and I have run maintenance on both accounts but it hasn't helped. Any suggestions? Thanks.

 

[Lou0686]

There a few possibilities:

1. Another program may already have the required file open with exclusive access.

Check File Open/Lock activity (In Monitor) to determine what process is keeping the file locked. End the process. If you can't release the file in this manner, you may want to bounce the server to release the file.

2. Also, if your clients are running Client32, try using v3.2.1 or later.