c0000005 DRWTSN errors in Word2K

[GeoffWessel]

Recently several of my users have been having issues where Word 2000 (any service pack) will bomb out in the middle of operation (sitting idle or actively typing) and return a Dr. Watson error in Win2000.

Checking DRWTSN32.LOG, the message is always similar to this:

Application exception occurred:
App: (pid=xxxx)
When: yy/yy/zzzz @ whenever
Exception number: c0000005 (access violation)

And of course the pid always = WINWORD.EXE.

I have tried every solution I can think of (registry hacks per Microsoft, updating to Office2K SP3, in some cases uninstalling and reinstalling Office2K entirely) and I am no closer to the solution.

All affected users are in different departments, but they each work on a Compaq EVO D500 minitower, 256MB RAM each, running Windows 2000 SP2. That is the only similarity I can find between them.

Any and all help would be appreciated.

--- Geoffrey D. Wessel
- BAA Indianapolis System Administrator
- (317) 487-5223
- gwessel@baai.com

 

[dpvone]

I have the exact error message popping up in the Event log /applications log. My PID is Adobe acrobat though. One of my users wnats to create a PDF file from existing Excel files, and when she starts the process Adobe freezes up, and this same error is generated. If I find anything I'll let you know. BTW, I'm running win2k, SP4!!

 

[bcastner]

Try an update to your MDAC components:

http://www.microsoft.com/downloads/...e3-c795-4b7d-b037-185d0506396c&displaylang=en