They are complaining about too loud or garbled talk when talking to someone.I personally believe it is either someone calling in on a cell phone or a problem with the c.o. itself. The people upstairs who pay me think otherwise and want me to produce a filter out of my youknowwhat to fix this. This location is 3 states away and I was never there so this is 3rd party info.
they dont happen to have amplified handsets do they ?
I got a call the other day fom a customer whe said they couldnt use the confrence room phone becouse all they got was a "load roar" when they picked it up . they had a out of town supervisor who was going to be working there and it had to be fixed immediatly.
I walk in and someone had replaced the handset with a amplified one and the volume was cranked up all the way.
it really was a roar. turned the finger wheel down and problem solved
probably not your problem but it made me think of it
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