Buttons in toolbars disappear when program turned off

[Aristarco]

I'm using Office 2003 in a notebook and when add buttons to the toolbars (standard, web, etc.) they remain at the bar as long as the program is open (Word for example). I close the app, then maybe later, maybe immediately after closing, I open it again and the buttons I added are missing. I tried changing the normal.dot but not to avail.

In Office XP this didn't happen... until I installed on the same machine, after uninstalling Office 2003.

Can anyone help? Thanks

To boldly code, where no programmer has compiled before!