Button Delay 1

[cycochris]

When the receptionist dials a number on her 20L and it takes a few seconds for it to show up on display and for the number to actually dial.
Is this a Legend 7.0 processor issue?

 

[jlshelton]

Are you talking about dialing an external number? If so, then yes, this is a "feature" of Legend, where it waits a second or so to see if the user has more digits to dial. You also cannot put a call on hold during that brief period.

 

[TouchToneTommy]

Pressing "#" at the end of the number stops the inter-digit timers, signalling the end of the dial string. This will cause the outdialing to begin, let you put the line on hold, or hang up right away on a trunk to trunk transfer.

 

[cycochris]

What's happening is there is a delay from when she hits the button to when it actually makes a tone and shows on the display.

 

[phonesrus]

If you have a high call volume in and out you may not have enough touch-tone receivers to handle the calls. The manuals have information on determining how many, and you may find the test procedure for the individual receivers in a post or FAQ on this site. The switch will not present dialtone until a receiver is available. Worst case you may have a bad/weak phone or port.

 

[TouchToneTommy]

What's happening is there is a delay from when she hits the button to when it actually makes a tone and shows on the display.

Haven't seen this happen on a 20-L, however I had a couple of Magixes with 4424LD+'s that were slow to respond, especially when programming from the console. There was a QPPCN that dealt with it, something with the release of the TDL modules.

Have you tried the set plugged directly into the MLX module? Perhaps different ports, or cards?

 

[cycochris]

I haven't tried that moving the 20-L. It doesn't happen all the time, especially not when I'm there to witness it.

 

[paul144]

Also, most of the 20Ls were made with the old single sided keypad membrane. The membrane might be going out on you. But first, I would suspect the tone recievers as suggested above by phonesrus.

 

[cycochris]

This is what I'm looking at.
It's a pretty large dental office with 4 dentists. I figure they do less than 150 calls an hour.
They have a legend 7.0
408 MLX
800 GS/LS
016 T/R
016 T/R
Merlin Messaging 2-port

I think we should be good as far as TTR's, but a second (third, forth, etc...) opinion would be nice.

 

[jlshelton]

OK. You have the following TTRs:

408 MLX - none
800 GS/LS - 2
016 T/R - 4 each

Lucent estimated the number of TTRs needed for 180 calls per hour without using Account Codes at 6. You need to add one or two for the 2 port voice mail system, so you might need as many as 8. You have 10.

But I don't think dialing from an MLX-20L needs TTRs. The symptom of delayed dial tone indicating lack of TTRs is only for analog devices. (See Legend 7.0 System Planning document, page 2-18 for list of symptoms.)

Can you try plugging a different MLX phone into that port temporarily? Or moving the -20L to a different port? (I see you only have one MLX module, so we can't compare it to another module.)