Button Assignment Norstar ICS

[nr3369]

I am having an issue with a small Norstar ICS system 20 phones 4 lines.
I have two phones I cannot change a specific button program on.
When I do a inquiry on the button it says "Answer 250".
Extension 250 was set up for a Answr DN for a door phone to ring all the extensions
When I try to change it to an internal auto-dial Pressing Feature *2 it rings all the phones.
Only two of the extensions have this assignment issue.
New to this system any help appreciated.

 

[curlycord]

You cannot overwrite Lines, Intercoms, Handsfree and Answer DN keys.

In config programming by a tech you would go into Sets/X???/LineAccess/Answer DN and remove (make un-assigned), pressing scan will show any assigned.


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[phoneguy427]

You have to go into system programming, terminal and sets, enter the ext # of the phone, press show twice to line assignment and press next until you see answer dns, press show and the enter 250 and remove it. Then you can program the button.

 

[nr3369]

This will allow me to remove the Answer DN just for the 2 extensions with the issue.
I need to keep the group of Ext. assigned to Ext. 250 for the door phone.

 

[nr3369]

Not sure how this got assigned to the 2 extensions to start with but I get it.
Will give it a shot.
Thanks for the quick response.