Busy VOIP trunks - reroute? 1

[tyslep]

I have a BCM 400 (Main office) with 3 remote offices (BCM 50’s) connected via VOIP trunks. Inbound/outbound calls for all offices stem from the BCM 400 with a voice T-1. I have specific DID’s routed to the remote offices. On occasion all of my VOIP trunks are busy going to the remote offices. Is there a way to “redirect” a call for a remote office to the BCM 400 operator if the VOIP trunks are busy?

 

[DBrewsky]

How are you re-routing the DIDs to the remote offices?

If you are Redirecting the Target Line, try setting the Prime Set of the Target Line to the Operator's DN.


--DB

 

[tyslep]

I'm using DEST CODES in the BCM 400 to re-route the DID's to remote offices. The DEST CODE = Digits received from the Telco.

Is there a way to redirect a Target line from one BCM to another?

Ty

 

[Deweyhumbolt]

Yes, Redirect is a choice under each Target Line, just enter the DN you want to forward to.

Adversity is Opportunity

 

[cook1082]

If it goes down you need to use the routing service and insert for the second route the other route.

 

[DBrewsky]

Bad thing about Redirecting a target line, is that the received digits can't be used for a Destination Code, thus hosing up any attempt you will have to setup some sort of corrdinated dialing. If however, you use an access code, 8 for example, then it wouldn't matter because the Dest Code would include the 8 plus the received digits (ie: 82300).

My guess, have the customer (unless it's you) buy more IP Gateway licences to support the influx of incoming calls to the remote offices.

Let me ask this, where are you short trunk? If at the remote sites, then you can setup to redirect back to the operator. And I will give you that option once it's confirmed by you the problem is IP Trunks at the remote sites.


--DB

 

[tyslep]

I'll have to play around with the redirect of the target lines, I didn't even see the option when programming. The VOIP trunks are short on the remote site. This is confirmed via BCM monitor "all VOIP trunks busy". I have aready added more but my customer seems to be more obsessed with the phone system and the occasional busy than his job (eye doctor). It's interesting to receive reports of problems in "real time" rather than after the fact.

Thanks to all for the input.

Ty

 

[DBrewsky]

To setup a fail-over route back to the main site operator when you are using Destination Codes to re-route DIDs to another location, do the the following:

1) Make sure TAT (Trunk Anti-Tromboning) is ON
2) In Remote Gateways, setup a location of the BCM at the main site (yes, I know it's itself) and for the Digits, enter the DID digits for the receptionist
3) Setup an overflow route to access the VoIP trunks and dial the DID digits you setup in step 2
4) Make sure you have the Routing Service programmed to allow for the overflow

Thats about it. When a call comes in and tries to hit a remote BCM and there is no path, the call will overflow to the new path (back to itself). The TAT will free up the VoIP trunks once it realizes the call is back to itself. I used to use this trick to test the AA/CCR and Call Center of the system I was working on when I didn't have any physical lines attached to it.


Good Luck!!


--DB

 

[Deweyhumbolt]

Excellent work-around.

Adversity is Opportunity