Busy Voicemail in Day Mode - how to turn off the auto-attendant

[nalle]

Hi,

I have busy (routed through 1st alternative) and closed mailboxes (call routed night 1 always).

The busy mailbox is giving me problems however. The call routing on no answer goes the correct mailbox with the right message but before it plays the busy message the auto-attendant first says if you know the extension then dial it or hold the line then it plays our recorded message. I basically just want it to go straight to our recorded busy message and avoid the auto-attendant. If I make this mailbox the night answer mailbox i don't get the auto-attendant. Is it something to do with the day and night mode in the business hours setting? or something else? Is it possible to turn her off?

The mailbox is set up as an extension.

Any help would be appreciated. Thank you.

Mitel ICP 3300 10.1.1.11_2 Release 4.1 SP

 

[dryaquaman]

If I understand you correctly:
You forward to Mailbox #1 if the line is busy.
You then forward to mailbox #2 if in Night mode.

Is that correct?
So what exactly is your 1st Alt rerouting to?
And What exactly is your Night Always route going to?

Are these nametag hunt groups, phantom phones or something else?

DryAquaman

 

[nalle]

Yes that’s correct

1st alternative is pointing to 6998 and 6998 points to the voicemail prime number 4500. This is the busy message.

Night1 points to 6999 and 6999 points to the voicemail prime number 4500. Closed message.

Closed works perfectly but with the busy message I always get the attendant first then the message.

The mailboxes are also 6999 (closed) and 6998 (busy)

I did see another post in 2007 which said to create an ACD path (with a dummy agent group and queue callers to group when no agents logged in) with a different number (6550) and make the interflow 6998 with a 1 sec to interflow. This didn’t make any difference. This is for the busy message only.

I also tried making the hunt group a phantom but this make no difference either.

I hope this makes sense

 

[kwbMitel]

Nalle: Your design assumes that the VM will pick up with the mailbox of the last station before voicemail. This is not how Mitel is designed. The Mitel is designed to retain the original called digits regardless of which station rings in between the original and the VM.

With this in mind it should make absolutely no difference if your 1st alt and your night 1 destinations are different extensions before proceeding to VM. Both calls should answer identically.

The fact that you indicate they are not identical could be due to 3 possibilities:
1 - You have set up something using ACD or Nametag groups that you have not told us about.
2 - You are misinterpreting the results of your tests
3 - Something completely outside my experience (unlikely)

What are the original Dialed digits? (the digits you are re-routing to 6998 and 6999)
Do you have a mailbox associated with this DN?

If not, create one, record a nonsense greeting that will be immediately recognised and test again. Don't be surprised if you hear the new mailbox on both tests.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dryaquaman]

What does the auto attendant message say?
Is it: "the number you dialed is busy" - then the greeting
or
Is it: "Dial 1 for joe 2 for Ralph or 9 for for directory"

oh, and just so I'm clear, what voice mail do you have?

Dry Aquaman