Busy Tone DS 3

[ipofficedude]

How do I use the RESERVE_LAST_CA= to get busy on a DS extension with Voicemail?

I have tried everything and can only get busy if A) I stip the call appearance keys and b) I use RESERVE _LAST_CA without Voicemail.

I need Voicemail, Call appearance AND busy when engaged!

Is this possible?

406, 3.1(65) 5610's etc......

Cheers

 

[IPGuru]

I do not think it is posible
How are you expecting VM to behave work when the user is busy? it may be posible to simulate the function you req if you have VM Pro.

 

[ipofficedude]

Basically i want the old DT functionality to be reproduced!

Since DS I was under the impression that AVAYA have said that it is a feature request that businesses want Voicemail for busy and voicemail for no answer. Therfore the old engaged tone is done away with!?

Then I read on here that using the RESERVE_LAST_CA= you could effectively fudge the system into getting the best of both worlds!?

I.e I tried using 2x CA keys and source number RESERVE_LAST_CA= but it still goes to voicemail (5410 handsets).

Basically I (well many customers) want engaged tone for busy and voicemail for no answer.

I'm sure there was a thread on here about this?

Thanks

 

[JeSTeROCK]

Do you want external callers to get engaged when the user is busy ? or only internal callers ?

You can do what ever you want with voicemail pro and the reserve last ca option. Its just a little time consuming but once setup it works.

Try using the default start points/leave and use route by call status. Have a bit of a play

 

[disturbedone]

I'll just put my 2 cents in....

Without getting complicated like using VMPro there's no way to enable what you want.

In saying that, Avaya are right (for the majority) in the most people want to send callers to voicemail if the user is busy. Think about it (without thinking of your customer) - what is the point in giving busy tone to a caller if you're on the phone? It infuriates people these days to hear a busy signal. Everyone expects to be answered 24 hours a day. We're in the world of call centres etc and you always, always get answered (that's the theory). If you get busy tone then you just keep trying again and again and again. If you can at least leave a message then you have made an attempt to contact them and they know that.

Some customers, like the ones you're dealing with, are stuck a few years behind and still want the busy tone. If they think about it, it does make more sense to have the caller at least get something rather than being flat out rejected.

Unfortunately, the way the voicemail has been implemented in the IP Office is not the same way that standard PBXs are. In those you need to define a diversion on busy or no answer - either, both or neither. This is how what you want is achieved normally, both in the INDeX (which was a standard PBX) and other systems. In some ways having the one little tick box makes life easier, in this instance it doesn't.

I doubt Avaya will rewrite the entire code just for this purpose. They'd have to get rid of the tick box and go back to diversions. So long winded VMPro call flows are the only way.

But I think the customer should think about what they're actually telling their callers - they can't be bothered taking their call and would rather annoy them by giving them busy tone.

That's just my 2 cents worth. Some may agree, some may not.

ps I could sell you a system that does do it properly and everything else the IPO does with more stability! lol

 

[disturbedone]

Also, in Intuity mode you can have different greetings to actually tell the caller that the user is on the phone as opposed to just "can't take your call at the moment". This gives more info to the caller so they know the user is actually there. Yes, busy tone does this too but they can leave a message or call back later.

 

[tlpeter]

i think disturbedone means 3.2 with phonemanager pro
you can have nine greetings (in intuity mode)
also you can set greeting when busy or no answer
a lot better than just busytone

 

[disturbedone]

Intuity mode on all versions has 9-10 greetings. The 3.2 stuff with PMPro just allows you to control it thru a GUI. It's always been there just nobody really outside the US used Intuity mode because IP Office mode is much easier for the user.

 

[tlpeter]

i didn't now that
i almost don't work with VMPro yet

 

[IPGuru]

The 2030/2050 handsets would return busy tone for internal cals made to a busy extn enableing the caller to select options such as camp on, call back or VM. This is obne of the features most missed after the loss of the (imo superior) DT series handsets, the other being Visual Voice which Avaya hope to reinrtroduce in V4.0

It may be posible to simulate this behaviou In vm pro with the carefull use of Route Call By Sttus & ShortCodes

otherwise I would agree with disturbed one that routing the caller to VM is nicer than engaged tone, you can always use the Voicemal reception breakout option to route callers to a collegue ( & with V3.2 you now have the option of 2 & 3 for aditional diversions)

 

[janni78]

I might just not read through the posts enough but if I got it you want busy tony when busy and VM on noanswer.

Simply do this :

Remove VoicemailOn for the user.
Make a shortcode to send calls to voicemail
If extensions are numbered 2XX :
3XX
VoicemailCollect
#2N

Then you give the user 2 Call Apperance buttons, under forwarding you put 315 on ForwardNoAnswer is extension is 215.

This will foward the call on NoAnswer to Voicemail with #215 and it will direct the call to that users voicemailbox to leave a message.
If the extension is busy you will recieve busy tone.
Note that you can't use DND with this as it will only give the busy tone.

 

[intrigrant]

Never think right out of the box, star for janni78.

 

[IPGuru]

I completly overlooked this, despite using simmilar "Sneaky" programming in the past
that is worth a star from me as well

 

[IPGuru]

And of course ou can use the Fallbnack option in incommig call routes to send external callers to VM or reception so the busy tone is for internal calls only.

 

[ipofficedude]

Thanks all for your contributions - I think it was along the lines of Janni's reply I'd seen before somewhere!

Is this using the reserve_last_ca in source numbers aswell??

Thanks

 

[Ragnorak]

Along the same line of thinking as janni78 you could leave VoiceMail on and forward on busy to a short code that returns a busy. Effectively it should do the same thing but DND should go to VoiceMail. If the system doesn't distinguish between busy and DND you could always replace DND with send all calls.