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busy signal

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sha111

Technical User
Oct 16, 2007
80
CA
we get a busy signal whenever we try to get to VM. we have
modular messaging ver 3.0? how do we resolve it? how do we
troubleshoot ?
 
Without knowing the details about your MM, I recommend a 'list trace station xxxx' from any phone as you call the hunt group extension.

Other troubleshooting steps (from the PBX side) are status your trunk and signaling group if using T1 or H.323. Status your voice mail ports if using DSE.

Regards,

seezer
 
Are you using T-1? What kind of ports from the PBX

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
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