Busy Signal - Reserved CA / Priority Calls / Other Help Requested

[Cached]

My system: IP Office 500 V2 - v7.0(12)


We have two receptionists who answer incoming calls from a huntgroup. They have three call appearances, with the last one reserved.

Internal users call an internal-use-only huntgroup that rings the receptionists. We generally can't contact the reception users because of high incoming call volume to the main hunt group, so we just get a busy signal.

We were hoping to somehow ring their phones on the "reserved" call appearance. Is there anyway to do this?


Other ways to do this that I've considered:
- Enable call waiting? Will this impact the hunt group calls?
- Use a Priority call? Need further guidance...


Thanks in advance for your help.

 

[tlpeter]

You can make a group button for the internal group.
When some one calls the group then the button will flash.
This is the only way i think.


BAZINGA!

I'm not insane, my mother had me tested!

 

[AACon]

That reserved call appearance is for outgoing only, so you cannot ring that one.
The group button option suggested by tlpeter is probably the way to go.

-Austin
ACE: Implement IP Office

 

[NLPeterK]

How about Collective Call Waiting on that specific internal-only huntgroup? Wouldn't that trigger the 2nd appearance on both phones? (Unless they're already doing a second call obviously, cuz of the "Reserve Last CA".)

 

[AACon]

Yep. Just turn off vm and turn on queueing and it'll keep ringing.

-Austin
ACE: Implement IP Office

 

[Cached]

@AAcon: Are you suggesting that I make those changes in conjunction with NLPeterK's solution?

If I use Colletive Call Waiting on the internal-only huntgroup, do I also need to turn on call waiting for the receptionists who are members?


Early on I tried a similar approach, but found that the internal huntgroup calls were not ringing. The callers waiting in the inbound huntgroup/queue were taking preference.

 

[AACon]

Well, do one or the other. The group button wont make the phone ring, but will show that a call is there. If you just want the phones to ring, set them up as collective call waiting/queuing and ring the receptionists.

The call waiting feature is only for analog phones/phones without call appearances (that is, the setting on the user itself).
No need to turn that on.

-Austin
ACE: Implement IP Office