busy signal in hunt group.

[aaaaron1]

O.K. I can't figure this out. I've got a workgroup using hunt #2 using ACD, Queue and night service that goes to voice mail. Now there are 4 different 800 lines, each pointing to their own hunt group and I use one coverage path to direct them all to hunt #2.
When they put hunt #2 into night service all the 800#'s give a busy signal instead of dumping into the night service location.

Can anybody tell me what i'm overlooking here?

Thanks

Aaron

 

[mainepe]

Fast busy or slow busy? I'm guessing slow busy, and the response below assumes this.

When HG #2 is put into night service, the PBX no longer recognizes it as a valid point to forward to.

The same type of thing occurs on multipoint coverage paths that include remote coverage points within a DCS network. If all the coverage points are on send, the PBX returns a busy signal, instead of ring-no-answer. The down & dirty approach to fix this is to leave at least one of the phones off SAC, so at least the caller gets RNA.

I can't think of a down & dirty fix for you; seems like you'll either have to duplicate night service on the other trunk groups, or do something creative with vectors.

 

[Katgurl]

So it's not vector controlled? I use time of day to "direct traffic" so we don't use night service, but I do know that if the voice mail huntgroup (Audix) isn't the last coverage point for a huntgroup, calls will never reach voice mail. It just gives a busy signal.

Jaimie

 

[Jolagues]

Im not sure exactly what you are trying to accomplish but just FYI you cannot have a call go to more then one coverage point. IE if the call is sent to coverage path 1 and path one points to say a hunt then it will not go to hunt 2 when no one answers..


José B. Olagues
Telephony Administrator
NACIO Systems