Busy/No Answer Stopped Working? 2000IVS 1

[osurob]

Hello All, I'm a computer hardware tech thrown into communications roll for 18 building 500+ users... no training or documentation for job so sorry for stupid questions.

Question: I have one phone “Campus wide split call forwarding” that Busy/No answer functionality stopped working for only outside calls. A not answered internal call shoots directly into VM however, an external not answered call just keeps ringing. In MATWorX Station/Call Forwarding, bus, no answer, and busy/no answer are all set correctly to 2900 (our VM System) just like all other Extensions. Is there a relatively non technical way to check and correct this problem? I appreciate any help

I now have our MATWorx 3.61 installed on my PC and can connect through dialup to each of our systems. I’m comfortable moving around in MATWorX however, I don’t know how to do much with it yet. I’m also capable of going to each site and through CAT mode (and the Command Manual) do simple things like commands 02, 53, 770, and E5.

 

[wayne50]

Check and see if your external line is called forwarded to the phone extension number

 

[osurob]

Dumb question... how do I do that, Cat mode, MATWorX? I understand if this is something that's too complicated to explain. I do appreciate the help though.

 

[wayne50]

Matworx,tools,moc terminal,cmE605,f8,outside line #,f8,if none put in phone extension #,f2,f8 and see if it took.

 

[osurob]

Wayne50 and everyone else thank you so much for your help... it worked!!! Now I can fix about 6 employee's phones at different buildings. Thank you all so much for your help!!!!