We have a Nortel 81C that autmatically sends Busy DID calls to the attendant. Our 61C and 11C's do not do this. I have looked at RDR, NIT and INT options in the Customer Data Block. Nothing seems to be out of wack. Has anyone else ran into this problem before?
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Busy DID on Nortel 81C
- Thread starter shbshb
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Looked at all of these settings and they are set correctly. Any other ideas? I'm comparing it to our 61C that works the way we want it to. We have a call center that is sending us calls on the DID and the only way for the call center to know when to stop sending us calls is with a busy signal.
techman3030
MIS
Did you check the individual phone setups? Hunt number etc..
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The piece that I left out of this scenario is that we are doing this on a Hunt Group PLDN that is programmed in LD 57. We have a group of phones that are in the Hunt Group and put all of them in Hunt Deactivate mode. On our 61C this returns a Busy when calling in on the DID that is converted via IDC to an internal DN which is the PLDN. If you call the PLDN internal number it rings busy like we expect it to. When you call into the DID it rings to the operator.
you just changed the rules on your hunt problem, because the hunt does not give anaswer supervision, the call is being rerouted, check the prompts in you att and rdr, one of them 1st choice is att... can't duplicate your problem here due to no access to ld 57 because i don't have that package turned on
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
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