Busy Calling Hunt Group

[glenng3]

We have a hunt group (1) set up with overflow to another hunt group (2). This works fine when someone is logged into hunt group 1. But when no one is logged into hunt group 1, it rings busy. How can we make it overflow to hunt group 2? Thanks.

 

[glenng3]

After checking logs, it seems there was no one available in Hunt Group 2 to take the call. So I'm wondering if the call should have been queued in Hunt Group 2 instead of ringing busy. Hunt Group 2 does have a queue. Hunt Group 1 does not have a queue. Thanks.

 

[amriddle01]

The settings of the original group are followed

 

[glenng3]

OK, I changed Hunt Group 1 to allow queuing and will wait to see what happens. Shouldn't overflow calls queue in Hunt Group 2 now, even if no agent is available?