Busy, Call Transfer Coverage

[iggbarn]

How do I setup the system so if the operator doesn't answer it then goes to ext 115 and if she doesn't get it it goes to 140 and then to 136?

Thanks!

 

[tdaugirdas]

You could put a delayed-ring Primary Cover button for the Operator ext on ext 115; then the same type of button for ext 115 on ext 140; then repeat for ext 140 on ext 136. You will probably need to change the Transfer Return times to 6+ rings under Options and under Auxiliary Equip, VMS/AA - or the call will never cover back to the Operator's mailbox - in case noone answers.

Tom Daugirdas,
President
STCG, Inc.
stcg.com