business hours - open/closed greeting 1

[fissure]

Can someone help me get my head round this please

Mitel 3300, MCD v4.1

in a system not otherwise using auto-attendant, I'm looking to have separate greetings for day/night, for unanswered calls to the main number (ideally with the messages all going into the same mailbox, but that is not a deal breaker)

I've seen the FAQ:
Associating a single DID number with two Menu Node Mailboxes for separate Day and Night greetings, so that is an option

but I wonder if this can be accomplished as is with the ability to define open and closed greetings, and elsewhere in voicemail you can define business hours

but, I'm a bit lost re: the auto-attendant

questions:

whether the system uses the day or night greeting is determined by the voicemail's concept of business hours, independent to the Mitel's overall day/night 1/night 2 status?

(do the business hours support say 9am-5pm, Mon-Fri, I think before it didn't understand weekends or something?)

is there just one business greeting for day, and 1 for night?
(eg you don't end up with 2 greetings for every mailbox, one for day, one for night?)

in what cases would incoming calls hit the auto-attendant?
(when first alternate or call forward always points calls to the voicemail hunt group?)

but to hit the business open or business closed greetings there would need to not be specific mailbox associated with the number the call came in on (or you'd get that mailbox greeting and hence not get the different day/night greetings we're trying to get?)

you could create a message waiting indicator key (to indicate messages in the 'main' mailbox), and if doing so you'd point it to mailbox 9999, or 0?

thanks all!

 

[kwbMitel]

Q1 - do the business hours support say 9am-5pm, Mon-Fri, I think before it didn't understand weekends or something.

A1 - Yes the VM business hours support daily schedules including weekends. Your confusing it with automatic Night service switching for the PBX pre-rel 4.1.

Q2 - is there just one business greeting for day, and 1 for night.

A2 - 1 for day and 1 for night. (port dependant) Not associated with any mailbox and only applies to the open and closed greetings provided by the main AA. All of this can be overriden by following the FAQ you mentioned.

Q3 - in what cases would incoming calls hit the auto-attendant

A3 - When calls are presented to the VM and there is no extension associated with the call or the associated extension does not have an associated mailbox then the VM will answer with the primary greeting associated with the port

Q4 - but to hit the business open or business closed greetings there would need to not be specific mailbox associated with the number the call came in on (or you'd get that mailbox greeting and hence not get the different day/night greetings we're trying to get?)

A4 - Correct - Mentioned in answer 3

Q5 - you could create a message waiting indicator key (to indicate messages in the 'main' mailbox), and if doing so you'd point it to mailbox 9999, or 0?

A5 - No. You cannot associate a mWI key with either 9999 or 0. 9999 does not take messages regardless. AA does not take messages in and of itself. The message must be stored in a mailbox. MB zero qualifies for taking the message but you cannot assoc the MWI. Read my response in this thread. thread1329-1617666



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[fissure]

Mitel 3300, MCD v4.1

getting there

I've recorded business open and closed greetings in the admin mailbox

set the voicemail to follow the Mitel's day/night (instead of using its own business hours schedule)

and setup call rerouting always/first alternate

there is deliberately no mailbox associated with the main number 320

unanswered calls during the day to 320 get the business open greeting

all calls at night (call rerouted to voicemail) get the business closed greeting

so far so good


but, if trying to leave a message, you get:
you are being transferred
then:
that extension is not valid


(creating a mailbox 0 caused me not to get the business open/closed greetings)


my work around so far has been to clear the extension number against mailbox 0 (it allows it to be blank), and create a new mailbox (888), and assign it extension 0

you now get the correct business open/closed prompt, and are allowed to leave a message (which goes into mailbox 0, not 888... so no option for MWI on 0, but maybe voicemail to email to alert people)

but, after it plays the business open/closed greeting it then still says:

I'm sorry but no one is available to take your call
beep


I dialed into voicemail, and tried using the technician function codes for mailbox 0 (and 888) to:
1 for the first tech function code
and 0 for the 2nd tech function code

or:
1 for the first tech function code
and 5 for the 2nd tech function code

or:
4 for the first tech function code
and 5 for the 2nd tech function code

as per:

http://www.tek-tips.com/viewthread.cfm?qid=1507086&page=1

also tried:

1 for the first tech function code
and 5 for the 2nd tech function code

but I still get the:

I'm sorry but no one is available to take your call
or:
I'm sorry, the person you are trying to reach...

is it possible to get rid of those


and, is it right I'm needing to use a mailbox other than 0 (and clear the extension number entered into mailbox 0)

 

[fissure]

creating a mailbox 0 caused me not to get the business open/closed greetings
should read:
creating a mailbox 320 caused me not to get the business open/closed greetings

thanks

 

[kwbMitel]

Do you have zero defined on the PBX side?

If not, create a speedcall 0 and actual digits 888
Create phantom key/ ip device only 888 and route to vm
create MB 888

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What's most important is that you realise ... There is no spoon.