Monkeyboy126
IS-IT--Management
Hi
I've seen many formulas to utilise business days but my requirement is slightly different. I run a helpdesk which has operating hours of 8.00 - 18-00 Mon - Fri & 8.00 - 13.00 Saturday.
In calculating the amount of business days a call has been open, how do I incorporate the 5 hours on Saturday??
Thanks
Paul
I've seen many formulas to utilise business days but my requirement is slightly different. I run a helpdesk which has operating hours of 8.00 - 18-00 Mon - Fri & 8.00 - 13.00 Saturday.
In calculating the amount of business days a call has been open, how do I incorporate the 5 hours on Saturday??
Thanks
Paul