I finally got around to working with the transaction codes i posted 6 months ago. I'm made a little headway. I created 3 codes 11,12,and 13. I called the agent she pressed the acct button. When I pull the tansaction report it pegs the count but says tranaction code 0. The book does say to make sure the numbers are ACD monitored numbers. In composer there is a ACD monitor number screen and I did add the codes but still got the same results in the reports. Any thoughts or help would be appreciated.
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Business composer transaction codes
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