I was just told that I could build an ADS block in LD 23 so that my ACD Agts can start using MQA (Multible Queue Access).
How ever I am concerned that I allready have all of my ACD DATA and phones allready built under an SCB block in LD 23. Don't I need to out all my ACD data and phones and SCB block before I build an ADS block in the PBX? I don't have a Meridian Max, just CallPilot, Meridian Mail, Conferance Bridge and Signaling Server. The pbx is at 4.50W software Opt81C.
How ever I am concerned that I allready have all of my ACD DATA and phones allready built under an SCB block in LD 23. Don't I need to out all my ACD data and phones and SCB block before I build an ADS block in the PBX? I don't have a Meridian Max, just CallPilot, Meridian Mail, Conferance Bridge and Signaling Server. The pbx is at 4.50W software Opt81C.