Bug4005 and Bug115

[Tigernach]

I have a 11c and this message keeps appearing. This may be a seperate issue, but when a call is made to another PBX in the network, the call may or may not go to Call pilot. I have tried to decipher the codes with not luck.

BUG4005
% BUG4005 : 00003F17 0000F7FE 000CA01D 00000607 00000010 00000000 00000000 0 00
00
% 0000 00000000 00000000 0 5111 00002004 0000A555 00000000 00000000 00000000 000
0
% BUG4005 + 10606DD8 10600826 106007C6 105FFCFA 105D6B2C
% BUG4005 + 105D609C 105D5ACE 105D509E 105D1FF2 10BDC884
% BUG4005 + 102FB31C 102F94C4 1053AAEA 10539FDE 10536470
% BUG4005 + 1053588A 10D1575A 10D1546E 10D153B8 10D14EBA
% BUG4005 + 10D11CFC
%
% DTC103
%
% BUG4005
% BUG4005 : 00003F0E 0000FF7E 000C5775 00000607 00000010 00000000 00000000 0 00
00
% 0000 00000000 00000000 0 4506 00002004 0000A555 00000000 00000000 00000000 000
0
% BUG4005 + 10606DD8 10600826 106007F0 105FFCFA 105D6B2C
% BUG4005 + 105D609C 105D5ACE 105D509E 105D1FF2 10BDC884
% BUG4005 + 102FAFF2 102FA32E 102F9D1E 102F94C4 1053A412
% BUG4005 + 10539FDE 10536470 1053588A 10D1575A 10D1546E
% BUG4005 + 10D153B8 10D14EBA 10D11CFC
%
% TIM2262 09:00 11/9/2007 CPU 0
%
% BUG115
% BUG115 : 00001558 000CA01D 00000000 00000000 00000000 00000000 12 000C4AF5 000
C3
% 5DD 00000000 0 00000000 00000000 00000000 00000000 00000000 00000000 00000000

% BUG115 + 10606DD8 1078CE6A 105E4DC4 105E3E90 105D1D96
% BUG115 + 10BDC884 1091530E 10905412 10907086 10906D8E
% BUG115 + 1090C48C 10904310 109042AC 108FE840 108FE776
% BUG115 + 108FC036 108FAAAA 108FA508 10479AF6 104811EA
% BUG115 + 10480F14 1047FAEE 10478800 107DDC66 107DB96E
% BUG115 + 107DB704 10D11D94
%
% BUG115
% BUG115 : 00001550 000C5775 00000000 00000000 00000000 00000000 12 000CB9E5 000
CC
% 985 00000000 0 00000000 00000000 00000000 00000000 00000000 00000000 00000000

% BUG115 + 10606DD8 1078CE6A 105E4DC4 105E3E90 105D1D96
% BUG115 + 10BDC884 1091530E 10905412 10907086 10906D8E
% BUG115 + 1090C48C 10904310 109042AC 108FE840 108FE776
% BUG115 + 108FC036 108FAAAA 108FA508 10479AF6 104811EA
% BUG115 + 10480F14 1047FAEE 10478800 107DDC66 107DB96E
% BUG115 + 107DB704 10D11D94
%
% DTC103
%
% AUD017 00000004 0000FF7E 0000FFFE
%
% AUD018 00000004 0000F77E 0000FF7E
%
% AUD019 0000811C 00001F74 0000000D
%
% AUD019 0000812E 00001FBC 0000000D
%
% TIM2262 09:15 11/9/2007 CPU 0
%
% AUD017 0000003F 0000FF7E 0000FFFE
%
% AUD018 0000003F 0000F7FE 0000FFFE
%
% TFS501 63 1 1

 

[911guru]

Your first BUG4005 looks like a call from 5111 to 5550 (Possibly and ACD Queue?)
The first BUG115 looks like the call trying to ring an Agent, but is failing.

Your second BUG4005 looks like a call from 4506 to 5550 (Again possibly and ACD Queue?)
Again, the second BUG115 looks like the call trying to ring an Agent, but is failing.

The AUD messages are cleaning up the Call Registers frm those failures.

Is 5550 your CallPilot DN by chance?

911Guru

http://pbx-e911.com

 

[911guru]

Also one more thing. In your system go into LD 32 and issue the commands:

LD 32

.CONV 1558

.CONV 1550

These should give you the TNs that are being referenced in the first and second BUG115 messages respectively.

This may point you in the right direction.

911Guru

http://pbx-e911.com

 

[Dphone]

My guess is you are on v25.40 using Callpilot. I get these error sometimes from analog phones doing something while in voice mail. Vendor tells me to upgrade software on pbx to fix the problem. Says there is no patch for 25.40.

 

[Tigernach]

I have looked into a possible patch but since it's a RLS 23.xx switch there is no way of getting one from Nortel. The 5111 and the 4605 numbers are the numbers called from this PBX. If you call 5111 the FDN will send it to the CP and then reorder. If you call dn 4506 it will ring twice and then reorder. I can complete calls via CDP on the same RLI.

911Guru, I can see the 5111 and 4506 numbers but where did you get the 5550 from. I have tried the CONV command with no luck. Is there something I'm missing?

 

[911guru]

Look in the message below. It is "A555". The number is backwards and the "A" = "0".

BUG4005
% BUG4005  : 00003F17 0000F7FE 000CA01D 00000607 00000010 00000000 00000000 0 0000
% 0000 00000000 00000000 0 5111 00002004 [u][b]0000A555[/b][/u] 00000000 00000000 00000000 000

You may want to try using Phantoms to CFW anything to CP. That may help.



911Guru

http://pbx-e911.com

 

[Tigernach]

Cool, you learn something new everyday.

We have steering codes that has the CDN that point's to the 81c that has the Call Pilot. None of the switches are having this symptom. Do you think that may be the problem?

 

[Tigernach]

I reloaded the OS RLS 23.18. Even though it corrected some of my other issues I still get both of the Bug System messages. I used the conv in LD 32. both 1558 and 1550 were TN's for the Ties in Loop 2. This is the only T1 that is in this site. Any idea's?