Bug0342 on CS1000E 5.5

[bncwesty]

We just migrated an Opt 11C to a 1000E 5.5. They have an AT&T long distance circuit. Since the upgrade/migration, every long distance call outbound on the AT&T circuit produces a Bug342 error. The NTP references..

BUG0342 PTN allocation error. TN. The two TNs and their associated PTNs are printed.

Anyone know what PTN is (physical TN?) or how to resolve bug?? They have 7 IPMG's so I am trying to determine if they are experiencing call troubles on all LD calls. Traces have shown that all LD calls, regardless of IPMG, generate the Bug342 error.

 

[tnphoneman]

What is the TN that is being referenced? It may be that you have a bad DSP or 2

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[bncwesty]

Of the 7 calls I looked at quickly, they were spread between 0-1 and 4-1 shelves, therefore using different DSP's on one end. All calls used a 96-DSP on the main cabinet 0-0 (some on 0-0-11, some on 0-0-12, some on 0-0-13).

I am still waiting to do more specific call testing with the customer. They are in DC, so are closed today with the inauguration.

 

[tnphoneman]

Have you installed the latest MGC loadware patches and the DB patch?

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[phones1]

Deff check the patch & loadware there were newer versions from 5 to 5.5

Remember if it doesn't work hit it harder

Scott UK

 

[phones1]

also what type endpoints were used to make the calls eg tdm/ip, + where they using anykind of conf or straight 2 party call?

Remember if it doesn't work hit it harder

Scott UK