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bug in account code change

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johnhugh

Technical User
Mar 24, 2010
702
SG
Hi,

I'm using Accpac 5.5 with Account Code Change 5.5A
I recently changed the 1st segment of our GL accounts with that tool and it worked well.
Now I seem to have come across a possible bug.
When posting an A/R invoice, the GL entry is still showing the old tax liability account.
I looked into the setup of the tax authority under tax services > tax authorities.
In there the tax liability account is correct.

Looking into the database I can find the incorrect account in table TXSTATEH. After updating it manually A/R invoices work as expected.

Would anyone know from where table TXSTATEH is updated from within Accpac. Tax authorities does not update that table.
 
Those tables get updated when you make change to tax information. AR will store 'versions' of tax information. But it will only trigger that a change occurred it if knows about a change. The ACC program interfaces with Accpac at the database layer (not the DB itself) so it doesn't run through the Views and wouldn't trigger this.

I'd bring this up with support so they can patch that.
 
Thank you for your reply.
Is there a support email to write to?
 
I think:

sagesupport@sage.com

They mostly want you to call. :)
 
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