Bug. Embedded graphics in field.

[clivehawthorn]

I have developed a workflow system that takes scanned images and adds them to a lotus notes database. This is acomplished using standard Lotus API's. This works fine most of the time but occasionaly when multiple pages are scanned and added to one lotus notes document field (Rich text) the following error message is shown when a user attempts to open the document:

"Warning: Ignoring portion of document that uses a feature from another version of lotus notes"

This is not the case. All development within Notes/Domino and the Lotus API's used are version 5.

I found a lotus customer support technote regarding this on the lotus site

http://www.support.lotus.com/sims2....a7f77bfbe724cced852561cc0077b94a?OpenDocument

This accepts that this is a lotus bug and that an SPR number has been assigned to this (SPR #EDHN4R5FDA). however there is no mention of this spr in the lotus bug fix database and lotus will not even let me know if or when thay are planning to solve this bug unless I buy a support contract.

Is there anyone who can either give me a solution to this problem or else find out when or if lotus do intend to fix this.

 

[mizzy]

I know that this is of no use but I have also received this error message when one user was sending e-mails with excel spreadsheets attached!
Remove one of the spreadsheets and the problem went away!

If it continues to occur I will zap the users mail box. It may be corrupted.