BUG-CS1000e

[lliesbthighs]

Hi it is CS1000E release 5, having 10 IP soft CC agents and 02 supervisors. We are getting periodically the BUG error given below, note that this TN is of Supervisor. Any advice for this error?



% BUG6504
% BUG6504 : 252 0 0 10
% BUG6504 + 00BFD7FC 25F5CFF7 00B97361 00B963BF 25FA8AA0
% BUG6504 + 00BC2F82 00BC7C3B 00BC1FC5 00BC0D93 00BBE27F
% BUG6504 + 25FA6CF2 00BAE284 01FA04BC 01ED0AD9 003A0A6D
% BUG6504 + 0039FDA4 0037EAA3 01EA0F14 01EA0A05 01E9ACA6
% BUG6504 + 01E9A65B 01E99B06 01F0198F 01EFE17C 01EF8028
% BUG6504 + 01EF2526 01D3903E 01D389D0 01D38924 01D3437F
% BUG6504 + 01D2D2B5 01C37D8A 0123EAAC
%

 

[MossEng]

There is a patch MPLR 23909,

Its caused by a supervisor trying to Observe an agent whos IP phone is not connected.