BUE 8.6 won't backup system state 2

[intelwizrd]

I am running Backup Exec 8.6 rev. 3878 on a Windows 2000 Adv Server platform. The problem I am having is that BUE won't backup the system state of any of my servers. It will back up everything else except for the system state.
Log Extract:
Unable to attach to \\"ipaddress"\System?State.
Access is denied.

To Backup or Restore System State, Administrator privileges are required.


^ ^ ^ ^ ^
Unable to attach to \\"ipaddress"\System?State.
^ ^ ^ ^ ^

I have set the remote agent to log on as the RootAdmin account as well as the local system. neither option works. Any ideas?

 

[GonzarTheGreat]

Is it a domain controller? If not, you can try and create a local account on the machine with same name and password as the domain admin account you are running BackupExec with. Add the local account as an admin to the box, and test-run your backup again to verify if its a security access issue. I've seen this clear up an older version of BE.

 

[Qdog]

If burro111's suggestions don't help (and they might, they are valid); try this:

On Backup Exec server:
1. Stop all Backup Exec (BE) services.
2. Open registry HKEY_LocalMachine/Software/Veritas/Backup Exec/Engine/NTFS change the Restrict Anonymous Support from value of 0-->1.
3. In the same key as above, add a new dword value called useAdSSCheck with a value of 0.
4. Start all BE services and open BE.
5. On the remote server, stop the Backup Exec Remote Agent for NT/2000 service.
On remote server:
6. On remote server, go to the same registry key as above and change Restrict Anonymous Support to 1.
7. Start Remote Agent service.
Test a backup of system?state.

Enjoy!

 

[intelwizrd]

Actualy, I had tried burro111's suggestion earlier. Forgot to mention it, sorry. I tried what Qdog suggested and it worked. Thanks for the help, it has been bothering me for some time now. I am marking your post as helpful.