BSOD with XP and Virus Scan 7 1

[arbytech]

I have a PC in a field office that when Virus Scan Enterprise is installed it will blue screen on boot after the install. The install goes OK but once you reboot it will blue screen. After rebooting several times you eventually can get into Windows. Once you get in if you remove VSE 7 it works OK from then on.

Sorry if it's a vague description, the PC is in a field office and I can't see it directly. The PC is an IBM R32 ThinkPad running Windows XP SP1 with all the critical updates. We have tried both VSE 7 and 7.1.0.

If this rings a bell with anyone please let me know!

Thanks in advance.

 

[zoeythecat]

Have you tried uninstalling the product cleanly by removing the registry entries and then reinstalling after the Registry and Folders are all purged?

 

[arbytech]

Thanks for the idea zoeythecat. I will give it a try.