Browsers Not able to view web pages

[Slimsteve]

Hi,

I have got a problem with IE6, it cannot view any webpages.

Here is some background:

I open IE6, prompted to connect to internet (via broadband), that goes ok i.e. it authenticates and when you open the connection status dialog you can see the bytes going too and through.

Ok, so I now try to view a webpage (

http://www.ask.com),

but after a short while it returns the page cannot be displayed. At this point I thought I would try Firefox and this returns a similar error (host not found).

I am sure that the broadband connection is open, so I goto the command prompt type ipconfig and the computer has been assigned the ip address, gateway, etc by ISP correctly.

So I try to ping my local host 127.0.0.1, that works fine and now I try to ping

http://www.ask.com

and that returns an error unkown host, so i try to ping the ip address and that fails with "destination unreachable".

At this point I am sure that the problem lies elsewhere besides IE6 or firefox browsers, but the question is where ????

Does anyone have any ideas???

Slim

 

[BIS]

Sounds like DNS issue to me.

 

[bcastner]

faq779-4625

 

[bcastner]

A check for malware would be a good idea: faq608-4650

 

[J741]

See my notes in thread608-936174

Also, what version of Windows are you using?

If you are using Windows 2000 or Windows XP, try the following:

Run 'CMD' to get a command prompt.
From the command prompt enter 'netstat -o'

This will display a list of active or recently active TCP/IP based connections, and will also display the associated program's PID number (Process Identification).

Run 'taskmgr' to get the Windows task manager.
Select the 'process' tab.
Click on the 'view' menu bar item and select 'select columns' and make sure that 'PID (Process Identifier)' is selected (has a check mark).

From the list, you can then find the offending program by it's PID. Write down it's file name so you can deal with it later, then right-click it and slect 'end process tree' to stop it and any associated processes.

After that, see if you have internet access.


NOTE: Many firewall programs, e-mail filters, anti-virus programs, printer utilities, and other useful network-aware programs may be listed if you use the 'netstat' command.

- James.

My memory is not as good as it should be, and neither is my memory.

I have forgotten more than I can remember

 

[bcastner]

Run WinsockFix from faq779-4625
It is for all Windows versions except XP with Service Pack 2.