browser problem

[ifix1]

Hello All
my sister inlaw has a vio laptop
she has a dialup isp,she can sign on and get on line but the browser doesn't go to any web pages.
what i notice though is, in the lower left where it shows the

http://www.yahoo,com,

after about a second a .net appears after the .com.it seems to search for domaine names.i disabled search from address bar this was no help.. could this be preventing me from veiwing web pages?

i get no server errors with ie, the browser just times out.i ran adaware i scanned with a/v i deleted all cookies and temp stuff, i installed opera thinking ie problems but opera comes back with could not connect to remote server..i can ping, and everthing says i'm connected...

i'm thinking it's a reg problem..from what i understand this problem appeared after updateing norton a/v

why would it search domaine names?

any help would be GREATLY appreciated

 

[bcastner]

thread760-973197
faq608-4650

 

[ifix1]

thanks for the reply bcastner
i followed that link and followed the instructions, it found nothing on this laptop. anyway of rebuilding ie? i tried to reinstall it but it won't let me.. i'm about ready to tell my sister inlaw to give me her recovery cd's that she got with this thing and just reformat.i've been working with this thing for 2 weeks.. i just can't seem to find anything to help..

THANKS FOR THE REPLY
i do think that what i see in the bottom left corner is a clue but i just can't seem to enter the correct wording in search engines to come back with good results..

AGAIN THANKS

 

[bcastner]

Do an IEFix first:

http://www.mvps.org/sramesh2k/IEFIX.htm

Then if necessary:

http://support.microsoft.com/default.aspx?scid=kb;en-us;318378

But see Dan Petri's notes:

http://www.compu-docs.com/ieadmininstall.htm

 

[ifix1]

i just want to THANK ALL who helped me try to solve my problem.. but i'm throwing in the towel..i reinstalled ie that still didn't help..
when i try to go to say yahoo.com it searches for yahoo.com.edu or .net and so on, i can't find anything to help me solve the problem..

UNCLE

AGAIN THANKS FOR ALL SUGGESTIONS!!
oh HAPPY NEWYEAR may this year be better than the last for all!!