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Browser and mail very slow to load. 1

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dan2229

dan2229

Technical User
Sep 25, 2006
196
US
I got really sick and tired of IE's popups at the bottom of the screen, so I have been using Chrome exclusively since November. However, Chrome and Outlook are now incredibly slow to launch. Example: if I were to restart right now, it might take 30 minutes or longer before being able to launch either.

I have updated Chrome about every week, but I still get slow performance.

Here is my question... is it possble that my antenae is going bad? I used to load both very quickly when the laptop was new. I have an Acer Aspire 5742 with an i3 M370 running Win 7 Home Premium Service Pack 1, 64 bit with 4 Gb of ram. The laptop is one year, three months old.

My laptop sits in my family room and consistently will have four out of five bars of signal.

I use the Avast Free. I also run Malwarebytes, and AdwCleaner every other week or so.

Do I need to go back to a Restore Point or is there a way to update my firmware for my antenae?

Thanks ahead of time.

Daniel
 
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is it possble that my antenae is going bad?
Click to expand...
You haven't done enough testing yet to come to any conclusions.

Why don't you separate the problem for a moment. Is it taking a long time for Chrome to launch or is it taking a long time for web pages to load within Chrome? Either way, what happens when you launch Internet Explorer. Give us an apples to apples comparison between the two - launching program vs. loading pages.

In a browser, go to and see what speed you're getting.
Then, turn off your modem and your laptop. Connect cable directly from modem to laptop, start modem then laptop. Test performance again. This will show whether it's your router that's causing the problem.

You have to approach this stuff logically.

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.
 
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Another testing site:
Also, take a look at what processes and services you have running using Task Manager.
For instance, Windows Update service can grind things to a halt if you have a somewhat slow connection. (I disable it on portables and check manually.)
Another instance may be your anti-virus scanning. See when it's set to do its scanning.


-Dave Summers-
[cheers]
Even more Fox stuff at:
 
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Here are the results of your sugestion. Ookla speed test

Laptop in family room:
ping - 31ms
15.02 Kb/s download
1.12 Kb/s upload

Laptop connected to modem:
24ms
15.91 Kb/s download
1.11 Kb/s upload

Not exactly what I thought I would find.

I updated IE 4:59 secs to launch
Chrome - 3:66 secs
Firefox - 5:46 secs

From IE, Chrome, and Firefox to login page of Tek-Tips - less that one sec.

More info after restarting computer.

Daniel
 
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Restarted the laptop immediately after making the above post.

:29 secs to launch Outlook

Chrome - 1:23 secs to launch. It seems that the intitial launch is the longest, the others launched just fine as you can see.

IE - :56 secs

Firefox - 11:46.

relaunched Chrome :4 secs., :5 secs to Tek-Tips

Daniel
 
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Let's pretend I'm stupid. 1:23 does that mean 1 minute 23 seconds or 1.23 seconds

If it's taking that long to launch, then forget about internet for a minute and concentrate on your PC. What is it? How much RAM? Try the launching from Safe Mode with Networking to see if it's better. If it's not much better, you might need to test your hard drive.

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.
 
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Sorry, 1:23:00

Will try Safe Mode.

Also ran Malwarebytes again and found some junk but nothing really scary.

Daniel
 
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Acer Aspire 5742 with an i3 M370 running Win 7 Home Premium Service Pack 1, 64 bit with 4 Gb of ram. The laptop is one year, three months old.
 
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I have similar problems with IE11.

I don't use Outlook or whatever to keep my email on my hard drive - I use Gmail. Someone suggested that I set my antivirus to minimal check of email (since there isn't any my antivirus would be looking all over the place for it). I did that and it about halved my Outlook and IE11 boot times.

Just a thought

"Truth will sooner come out from error than from confusion."
Francis Bacon (1561-1626)
 
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I restarting in Safe Mode. Everything is blisteringly fast!

Launch Outlook - 00:20:61
Launch Chrome - 00:15:19
Launch Firefox - 00:07:29
Launch IE - 00:07:93

I then restarted normally, and everything is going slow again.

Outlook - taking forever Loading Profile - 02:41:91
Chrome - Resolving host message - 02:03:80
Firefox - 01:41:19
IE - 00:59:54

Then relaunched Chrome again - 02:30:02

OK, there must be something running in the background that is slowing me down, so I went to MSConfig and looked at the Startup tab.

Found all of the below, and they are all checked:
Realtek HD Audio manager
Elan Smart-Pad
Power Management
3 instances of Intel Common User Interface
Microsoft Windows Operating System
iCloud Control Panel
Microsoft OneDrive
Adobe Update manager
TWC.Win7
IAStorIcon
Adobe Acrobat
Acer Backup Manager
Launch Manager
Realplayer (32-bit)
Adobe Reader and Acrobat Manager
Apple Push
QuickTime
My Heritage family Treebuilder Check for Updates
AcroTray - Adobe Acrobat Distiller Help application
Avast! Antivirus
Hosts AntiAdware_Pups
iTunes
Dropbox
Microsoft OneNote
Adobe Acrobat Speed launcher
LastPass installer
 
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This morning I booted my laptop to see just what is the difference in Safe Mode Startup items and found all that ran under Normal were also running in Safe Mode. That surprised me.

So I looked in the Services tab and hid all the Microsoft services. There was a big difference in what is stopped and whay runs under normal. I'm not sure what items are really needed except to Google each. Then I am not always sure what to do from there.

In Safe Mode

In Normal mode


All web browsers are incredibly slow this morning. Took Chrome over three minutes to launch. Took about the same for Tek-Tips to completely load for LastPass username and password to appear.

I do have three flags in the Solve PC Issues tray. Two were that SpyBot Search & Destroy had stopped running; however, I had unistalled SpyBot after running it. The htird is that backup is not setup. I use DrpBox to backup all my files.

I also have Hosts-AntiAdware_main exe in my Hidden Icons tray. I Googled it but cannot determine if it nonessential to the safety of my computer. I think it may have been downloaded as part of AdwCleaner that I have used several time after my grandsons had used my computer to go on flash game sites. I don't see a program in the Install/Remove list by that name.

Daniel
 
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I would prefer to see an output (screen shots) from Autoruns. It has more detail and is more granular. Run it, let it finish then go into Options > Filter Options and check only Include Empty Locations, Verify Code Signatures, Hide Windows Entries. Let it finish re-scanning after those selections and then post pictures of each section. Yes, a pain in the rear.

With that said, right now you can turn off the following starting from the first screen shot and working down:
BeFrugal (try to find out what put it there and uninstall)
Acer Epower
GregService
HostsAnti-Pups (again find out what installed it and remove. After removal, makes sure HOSTS file is clean like the following link Link
LiveUpdater
RealNetworks
SkypeUpdater (also turn off skype from starting at windows launch - slows things down. Doesn't need to start every time)



"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.
 
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goombawaho,

Here are the auotrun screen shots.
 
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OK here is what I would do.

1) remove ALL AV and Malware
2) Uninstall all those dodgy looking tool bars and reset all your browsers to default.
3) Do some house keeping and remove any apps you no longer use
4) Update Intel INF Update utility.
5) Re-install ONE AV package.

ACSS - SME
General Geek

 
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I have already unisntalled anything I hven't used for a year. By AV, you must mean my Avast!?

I have really considered backing up my files and doing a Restore Point to stop fiddling with all this nonsense!=-)

Daniel
 
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I have had numerous issues with my AV slowing down my machines - Vipre, MacAfee, and the free MS AV.

I just switched to Kaspersky and am happy with it, so far.
 
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I checked my Restore Points and to my dismay found that all but the last 30 days or so had been deleted. Grrrr!

I know I need to to go back a couple of months, but that isn't going to happen. I did make emergency disks when I bought the computer new last December. But it took a couple of days getting rid of bloatware to get my computer just right. I see where there is a Microsoft site where one can download a fresh version of Windows 7 Home Premium 64 bit. The link is here...
Will this OS run smoothly on my Acer Aspire or do I need Acers proprietory version?

Thanks,

Daniel
 
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It will be just fine and with no crapware. You might have to phone in for activation though if you use the key code on the side of your computer. Make sure the VERSION on the key code matches what you install (Home Premium, Professional) or you'll be hosed (no activation).

You may have to download drivers from their web site vs. with the recovery partition you wouldn't have to, but you'll get a clean install. I always do it this way unless there is some software included that someone can't live without (doubtful).

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.
 
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I downloaded the ISO file, burned it to a DVD and tried to run the download. I got an error 0x583. I probably need to download it again.

I tried to use my system repair disk that I made when the computer was new a year ago, but didn't find an .exe to use.

I used BitZipper to extract the boot.wim files but when I tried to install them, I got another error message.

Now I am not sure what to do.

Daniel
 
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You got that error during the burning?? If you did, then of course there is a problem and you need to get it burned completely without error.

I tried to use my system repair disk that I made when the computer was new a year ago, but didn't find an .exe to use.
Click to expand...
You don't launch anything with an EXE, you boot with the DVD and if it was burned correctly, you should get booted up to some type of GUI from which you can repair.

You have to burn the ISO as an image, not just burn it to a DVD. Meaning, it's not just a file to be written to the DVD, it's to be written as an image of a bootable DVD.

"Living tomorrow is everyone's sorrow.
Modern man's daydreams have turned into nightmares.
 
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