Broken incoming CLI on SIP trunk

[IPOfficeWTF]

Hi there.
I have a strange one
On my incoming sip trunk invite my FROM and TO look to be normal:
From: <sip:+27119129359@avoxi.io>;tag=fd866992-9ae6-4769-92b5-8936a00a0d37
To: <sip:17042083450@avoxi.io>
P-Asserted-Identity: <sip:+27119129359@avoxi.io>

I can route the call on the IP Office to the desired extension, however...
The CLI presented on Both IX workplace and a SIP Softphone both presents as .com.

As seen below the IP Office invite to the extension has the FROM set as below:
INVITE sip:2000@10.69.30.110;transport=tcp SIP/2.0
Via: SIP/2.0/TCP XXX.XXX.XXX.XXX:5060;rport;branch=z9hG4bK43728a651a3ffbd25f195f2fb84949d3
From: <sip:.com@XXX.XXX.XXX.XXX>
P-Asserted-Identity: ".com" <sip:.com@XXX.XXX.XXX.XXX:5060>

The CM Setup looks correct:
2890689mS CMExtnTx: v=2000, p1=0
CMSetup
Line: type=SIPLine 360 Call: lid=10001 id=1010 in=0
Called[2000] Type=Default (100) Reason=CMDRdirect SndComp Calling[0027119129359@avoxi.io] Type=International Plan=Unknown
BC: CMTC=Speech CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ULaw
IE CMIEFastStartInfoData (6) 14 item(s)
IE CMIEMediaWaitForConnect (16) CMIEMediaWaitForConnect
IE CMIESimultTargeting (199) targeting flags 8 CALLED_SIM
IE CMIECalledPartyName (224)(Type=CMNameInternalUser) name=Angie
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:1 N:0 R:4) number=0027119129359@avoxi.io
IE CMIEDeviceDetail (231) ac1f13ef000003f0 LOCALE=enu HW=11 VER=11 class=CMDeviceSIPTrunk type=0 number=1 channel=1 features=0x20 rx_gain=32 tx_gain=32
ep_callid=1008 ipaddr=172.31.19.239 apps=0 loc=999 em_a_loc=999 em_d_loc=0 features2=0x0 is_spcall=1 ignores_dtmf=0
avgsid=<>
IE CMIEIcrPriorityDetail (239) Priority = 1
IE CMIEDIDNumber (245)(P:100 S:100 T:100 N:100 R:4) number=17042083450
IE CMIEMohSourceId (247) MOH Source = 1
IE CMIESecurityData (253) 2 item(s)
CMSecurityElement RX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 7)
}
CMSecurityElement TX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 7)
}
Display [0027119129359>Angie]
Timed: 08/11/21 15:22
Locale: enu

Any Idea why the IP Office would not be sending:
INVITE sip:2000@10.69.30.110;transport=tcp SIP/2.0
Via: SIP/2.0/TCP XXX.XXX.XXX.XXX:5060;rport;branch=z9hG4bK43728a651a3ffbd25f195f2fb84949d3
From: <sip:0027119129359@XXX.XXX.XXX.XXX>
P-Asserted-Identity: "0027119129359" <sip:0027119129359@XXX.XXX.XXX.XXX:5060>

 

[critchey]

It all depends on how your SIP URI is setup. Can you post a screenshot of your SIP URI(s)?

The truth is just an excuse for lack of imagination.

 

[IPOfficeWTF]

Hi @critchey.

The pic includes all the variants that I have tried individually, however it does not change the CLI presented. This is my first system in the USA that I have setup and was wondering if there is some funny location specific issue that I may have missed.

Thank for looking for me

 

[critchey]

Crap sorry I misread your original post I was thinking outbound callerID not inbound.

Do you have a SIP domain and/or SIP FQDN setup under system>LAN1>VOIP? Do you have H323 IP phones and if so Im assuming they don't have this issue? What about J100 phones do you have any of them?

The truth is just an excuse for lack of imagination.