Broadcast not setting message lamp

[rejackson]

I created an enhanced list and set the broadcast option. The broadcast messages are working but the message lamp is not lighting.

When I created another enhanced list and just added some extensions to it the message goes to those stations and the message lamp lights.

Anyone know what I am missing?

 

[KenMeans]

The broadcast does not turn on the light.

Ken Means

http://www.tel-is.com

 

[rejackson]

Sounds useless then. If you have an important company wide message to send you need people to know its there.

 

[KenMeans]

send it to a list that is not a broadcast and it will turn on the light.

Ken Means

http://www.tel-is.com

 

[cj38116]

System-wide broadcast messages should never light the lamp on the phones for a few reasons: Consider a system with 6 ports and 100 users.

1. You would flood the port/channel that sends MW indication. For integrations requiring that a port go offhook, send DTMF to light the lamp, and go onhook, you're talking 2-3 seconds per lamp. At 100 users, that's 3.5-5 minutes just to light the lamps.

2. If a significant number of people have Notify Me or outcall notification turned on, ports are going to be occupied with outcalling.

3. You could potentially have 100 people trying to retrieve this message at the same time.

So, 6 ports, maybe 1 stuck doing MWI, 2-3 pumping out calls to pagers/cellphones, leaves 2-3 ports to handle a bunch of people trying to check this message all at the same time. You as the system administrator then get called because "voice mail is broken, it's been ringing busy for the last 5 minutes". When in reality, it's just jammed up because everybody in the system got a message at the same time.

 

[rejackson]

That is a good explanation of why you would want to be careful with it. But I repeat... Broadcast capability without notification is useless...

 

[84Mike]

I agree with rejackson. My old Octel 250 would turn on MWI for broadcast. I'm disappointed to learn that MM does not.

 

[KenMeans]

Sorry to tell you that the Octel 250 does not turn on the light on a broadcast message unless you are using a 3rd party app. A system broadcast from the system managers mailbox or to a broadcast mailbox will not turn it on.

Ken Means

http://www.tel-is.com