Brightstor r11.5 SP1 client agent problem - Newbie (HELP!!)

[PaddyT]

I purchased an Omega Rev Drive which came with Brightstor r11.5 SP1. Installed fine. Can backup local server fine. I also have a second server, so purchased an additional Brightstor Arcserve Backup Client Agent.

This is where the problem lies. I am unable to see the secondary server in the backup tree. I think that I have installed the client correctly, but I am unable to add or see this server. I am struggling as to what the procedure may be to allow me to backup this secondary server.

Please...any help hugely appreciated!! Thanks in advance.

 

[sandyboy]

Hi

Make sure that the universal client agent service is running on the secondary server .if yes start the ca services on the secondary server.

add the machine , under the source tab >>

Windowsnt/2000/xp/2003 >>> right click add the machine

Type the host name and IP , give the proper credentials...

Also can you able to see the machines from the networks in side the arcserve manager ??

cheers

Sandy

 

[PaddyT]

I have checked and the universal client agent is running. Ca services are also started on the secondary server.

When I try and add the secondary server, by right clicking, nothing happens. I do not get the option to add server. In the networks screen, it does not see anything apart from the local server. For some reasonl, I cannot get it to see the network at all.

Any thoughts?