BrightStor ArcServe newbie

[CaptnDude]

Hi All,

Our Sys Admin recently bailed and I am pretty sure our backups are failing by looking at the logs. I am using BrightStor ARCServe r11.5 (Build 3384), which I believe to be a completely unpatched version after reading CA's site, with an Exabyte tape drive. The logs say crap like this:
W3855 07/09/2008 10:00:52 PM 201 Unable to position media. (MEDIA=A-COMPANYNAME-MON- 4/14/08, EC=EARLY WARNING)

and:
Information 07/09/2008 10:06:25 PM 201 Backup Operation Failed.

Any help getting this ironed out would be appreciated, thank you in advance.

 

[Cyklops]

My first thoughts are: hardware issues on the Exabyte tape drive, but....you're build no is 3884 (not patched). First upgrade to Service pack 4 for Release 11.5 (to be downloaded from support.ca.com), then see if things improve,

regards

 

[CaptnDude]

Thanks for the information that is what I suspected. Currently the Exabyte is locked with a password no one seems to know and it appears our last backup was done months ago. People are about to get pissed I think. Where can I find SP4 for the ArcServe software? I have tried searching the CA site but it is not very intuitive.

 

[rotech22]

To say their support site is not very intuitive is an understatement.

I believe I wound up calling support to get the right link 1-800-225-5224.

 

[Cyklops]

the link to Sp4 can be found at:

https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/4536/4536_patchindex.html

keep in mind that service packs for r11.5 in fact are full releases. When applying an uninstall/reinstall will be performed in the background. You can also use it for a fresh install.

regards

 

[CaptnDude]

Thanks so much Cyklops. Does the application get completely scrubbed or does it remember the settings? Also can I apply SP4 if no other patches have ever been applied? It certainly appears to be cumulative based on the size.

 

[Cyklops]

all settings will be remembered, job queue, database and logs will be preserved. Sp4 is cumulative.

regards

 

[CaptnDude]

I have upgraded and still have some errors. However now that we are trying to reconfigure we have come across another oddity. What doe the different icons mean in ArcServe? When I expand a system I see a green box with a white center for everything on the c: and d: drives but a solid green box on "System State." Also what does CA mean by system state? Thanks again.

 

[zephyr424]

That means you can select the c and d drives to backup, or individual subdirectories underneath.

System State includes the server boot files, com files, registry files etc. Basically it's a good idea to backup every servers state.

Check the help file for arcserve.