brightstor arcserve 9.0 build 2020

[hhughes]

Hello,
I have Lotus Notes server and it is running the notes agent.
I have set my job up and selected the notes database with the mailboxes etc. Security is correct.

If I run a separate job, it backs up just fine, but when it is included in my enterprise/corporate backup I receive the following error.

E8604 Failed to start backup. (dbname=transaction log, ec=internal error. Check error message transaction log.

After call Brightstor tech support, we have enabled a registry entry on the domino server from 0 to 3 so that the transaction log would log all details. Look in your agent keys for specific key entries.
I have sent the notesdba.trc to arcserve, but have not received any reply on how to fix issue.

Help! I need to be able to backup this mail server without incident.
Thanks

 

[davidmichel]

Make sure it is setup exactly the same for both jobs.

Check what is in the trace at the time of the failure.

 

[hhughes]

david,
I received word back from CA and they have told me that I have installed the wrong lotus notes agent.

I have lotus notes 5.0.10 and that for the differential backup to run I need to uninstall the NA option restart server, install the BAOF option, restart server and then the differential backup will run without error.
I will be giving this a try, but will not know if i am successful until Tuesday morning, after my monday differential runs.

thanks,
howard

 

[hhughes]

David,
Here is some info to configure the Lotus NOtes box.....

If you want to ever run Differential\Incremental Jobs, you should have a OFA
version of Lotus Notes Agent and not the NA Version

To do the same you would first have to un-install the NA version and reboot y
our server then you may install the OFA Version of Notes Agent and once that
is done you should reboot again

REBOOTS are mandatory

Once you have installed OFA Version, to confirm the same you would find the f
ollowing...

1) OFANT.SYS
2) CAFCR.SYS
3) FSMNT.SYS

You would find two services:

a) CA Backup Agent For Open Files
b) Backup Agent RPC Server Service

So far, my differential has been successful.
Thanks,
Howard