Brightstor Arcserve 2000 Workgroup problem

[jmissild]

I have a brand new Dell Poweredge 1600SC at one of my customer sites. It has a DLT drive that is supported by Brightstor Arcserve 2000 Workgroup edition on to the CA website. In Arcserve I cannot get it to recognize the backup device. This is a Windows 2000 Server, which is a domain controller. In the Device Manager the tape drive appears to be installed correctly. Arcserve can see the SCSI id that the tape drive is on but it will not see the drive in the device wizard. I know on ArcserveIT that you did not use the WinNT drivers on NT server. I have tried this with and without the drivers installed. All of the Arcserve engines start and operate properly.Any ideas will be greatly appreciated!

 

[choccibicci]

Try downloading the latest device support patch:

http://support.ca.com/Download/patches/asitnt/QO31854.html

It requires that you be running build 1100 (SP4):

http://support.ca.com/Download/patches/asitnt/QO19251.html

 

[jmissild]

I just downloaded SP4. I have put it on the server but have not installed it yet. I will also try the patch after I install SP4. Thanks a lot.