Bridged appearance ringing, how to shut off ring

[jr343]

Hi All,

Avaya Guy here with hopefully a general Cisco question.

A friend works at a large firm that just finished putting in the latest and greatest cisco system and phones. The user has "bridged appearances' of 5 of her bosses so she can see/hear the lines ring as they come in ( no delay or bounce ). The issue is that when she is on the phone the other lines are ringing in her headset while she is fielding very important calls. Is there a way to disable the rings while she is on a call either via main call manager software or device level menu? I don't know any versions of the software but I'm sure its the latest.

Thanks!

 

[whykap]

Yes you can do it at the admin level and configured on each line appearance of the phone. Or it can be done on a system parameter level.
When on a call you can disable call waiting all together or make the phone ring instead. You can also make the phone ring until answered on once to notify the user of the incoming call (less intrusive). that is how I usually set it up as it is hard to hold a conversation with call waiting in your ear.

 

[jr343]

Thanks for the info. I was able to find a cisco document and in DN configuration phone settings ( when active) there are 5 options to chose from. Sad how un curious some IT folks are about their new system. The IT guys response to her was that it cant be changed and it is that way so she doesn't miss a call. Really? In a top legal firm this is his answer lol? I might have to go back into the business. Seems to be a shortage of service these days.

 

[whykap]

Network guys don't necessarily understand or know telephony or system features even if that is a "voip" system. And when all of a sudden you get burdened with a product you didn't have to support before, that can be the reaction (not agreeing with the reaction, but it sounds like the "top law firm" failed to train their IT staff on the new system and now they expect them to support it).

 

[jr343]

Agreed partially,, the failure in training is in "customer service" part not necessarily on the system, the correct response should have been " I'm not sure, let me find out for you." It took me 1/2 hour search on the web to figure it out with a tip here on tek tips from you and the actual Cisco CM document itself. regardless of new system training a basic ringer off or no ring feature is not that complex an issue to figure out. I do agree that there is a lack of training on new products as a systemic issue across the board in most companies. But shirking off a basic request is unacceptable in any service without researching the possibilities.