Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Bridge or perhaps menu problems in VMail pro

Status
Not open for further replies.

andymann

IS-IT--Management
Jun 6, 2007
2
US
Running... IP office 4.0.14 and Voicemail Pro 4.1.27

We are running the ConferenceBridge module and have it setup with a menu so that after a greeting pressing 0=recepetion and 1-5=bridges. Ext 3650 brings you to this menu.

So recently when internal or external users dial into this, after the greeting they often get bumped directly to reception. In DBGview it looks like they have pressed '0'.

IClient::DtmfDetect 0414AA60 '0' at 320, length 240 - session:00003241

I can get it to happen if I dial 3650 quickly a few times in a row.

Also, it's been reported that entering the Bridge Number doesn't get a response and then you get bumped to reception. That just shows the same in DBGview log.

Im not sure if the server is being taxed and that is why this is occuring, but nothing has changed on the server in... 6 months. I've run out of ideas and am being pressured to "add more RAM" ;)
 
Not only is any 4.0 system release rubbish you are also mixing system and VM levels, rectify both of these and you may find it will work fine :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top