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Break Timer and CTI events

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gdepatie

gdepatie

Programmer
Mar 20, 2008
2
CA
Hi

Is anyone aware whether a particular CTI event is generated when an Agent Enters and Leaves the Break state after having handled an ACD call? I have searched the Meridian Link Services document and have not found any reference to this.

I'm about to find out first hand by configuring a Break Timer in the Call Presentation Class of the Sysposium Server.

Thanks
 
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