Break out of the auto attendant by doing nothing

[RDECIT]

I've been asked to setup our own internal AA, it's only 1 tier but the recording I've been told to use has the option of press 1 for blah, 2 for blah or for any other enquiry please hold.

If you hold, the AA just loops, is there a way to set a time out that will eventually break out of the AA to a reception set or group.

This is on MCD 4.1 MXe. The AA set against the DN of a NameTag Huntgroup with a Mailbox set to menu node.

 

[kwbMitel]

From the Help files for 4.1

Changing a Menu Node Mailbox Time Out Behavior
Access the Administrator's Mailbox.

Press [2] to edit or delete mailboxes.

Press [2] for the Edit Mailbox menu.

Enter the mailbox number to edit.

Press [#] until you get to the Menu Node Time Out option. The system specifies the active Menu Node Time Out behavior:
"Disconnect on menu mailbox time out is disabled" – callers are sent to the mailbox operator upon time out.
"Disconnect on menu node time out is enabled" – callers are disconnected upon time out.

To disconnect callers upon time out, press [1] (enable disconnect).
To send callers to the mailbox operator upon time out, press [2] (disable disconnect).

Note: The default is "Disconnect on menu mailbox time out is disabled".

The system returns you to the mailbox.



**********************************************
What's most important is that you realise ... There is no spoon.

 

[RDECIT]

Hmmmmm, RTFM. I remember this from my original training now, but it's been so long since I've used it that I forgot.

Thanks

 

[RDECIT]

That worked, but the timeout period is quite long and plays the initial message in a loop until it does the transfer.

This time I have looked for the timeout option in the help files, but found nothing.

 

[kwbMitel]

My memory says that the repeat value was once configurable when it was on the Express Messenger card in a SX200.

The 3300 Docs say it will repeat 3 times before timeout.

**********************************************
What's most important is that you realise ... There is no spoon.