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NortelGuy1979
Programmer
What report are you looking at? What kind of system / version do you have?
Matt H.
TMC - KCMO, USA
Matt H.
TMC - KCMO, USA
Break or Union Break Time - SCCS 1.0, is the time between post call and before the SCCS place the set back to an available state for the next ACD call. This is configured within the Call Presentation Class on the client.
i.e., agent x just finished a call, the system placed the set in NRD and start the BREAK TIME timer. When the timer expired the set is placed in the IDLE position, ready for the next call.
i.e., agent x just finished a call, the system placed the set in NRD and start the BREAK TIME timer. When the timer expired the set is placed in the IDLE position, ready for the next call.
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