Break Activity Codes

[grcampb]

Is there any way with the BCM400 to have a skillset agent use an activity code (or something) similar when they are in "unavailable"? Specifically what we need is a way to differentiate on the reports the time an agent was on break, lunch, in a meeting, etc. as opposed to just Available or Break Times.

Thanks,
Graham

 

[BombOne]

if you look at the agent activity report it does differentiate, it shows break time, and not available time.

 

[grcampb]

Sorry I should have been more clear in my question. I see Break time ( the time allowed after each call) and Un-available time. What I would like is the ability to have agents enter an activity code when they are in unavailable so managers can see how much of that time was for lunch or if they were in a meeting, etc. Another system I've seen used AUX Codes - so you would hit AUX 5 for lunch, AUX 6 for meeting, etc. Just wondering if there was a way to set up something similar with the BCM (with or without add-on hardware/software).