Brand Spankin New IPO500 system and admin

[mcswensen]

Hey everyone,
well versed Nortel Tech here. just got a new Avaya IP Office 500 for my company as we now have a need for remote IP phone users. i had a couple of questions for you as tek-tips has never let me down before.

info on the system.
16 sets (15-5410 1-5420)
8 lines (all POTS trunks)
4 5610SW IP phones
IPO Embedded Voicemail


1. every phone should hear the 8 lines ring when there is an incoming call. Is this done with a hunt group? is there no way to just assigne 2 or three buttones to incoming calls?

2. all sets should pick up and dial 9 for an outside line. how does this work do i need to use ARS? Is there any way to create line pools so that 9 from one phone gets the first 4 lines and 9 from another set gets a different 4 lines?

3. Music on hold does not seem to like me. i have put a wav file in the manager directory and set the tftp server address and enabled MOH in system telephony music and tones. cant get anything other than those incesant beeps

4. I was hoping to have my cheesy MOH file uploaded to the system and have all customers hear that and then have our two way radio audio pumped into the external source. this way people can sit at there desks and dial some access code and listen to the two way radio but at the same time if they put a caller on hold they heare our propaganda .wav file

5. I enabled Voicemail and recorded a greeting on set 216 and it sounds VERY LOW even though i was speaking at a normal voice. i'm assuming there is some sort of handset adjustment.


Thanks again guys and girls in advance for the help.

 

[intrigrant]

Program all lines on the 5420 as line appearance keys and give every other station a coverage key of the 4520 with direct ring.

 

[jamie77]

1) Yes use a hunt group.

2) put the lines in different groups as required and use user short codes to send them to different line group. ie User 1 9N,Dial,N,0/User 2 9N,Dial,N,1.

3) Have you rebooted the system since changing the MOH setting?

4) Give your staff a radio!!!!!!

5) Nope.

Also, I assume you have a VCM card for those IP phones!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[mcswensen]

Ha Ha thanks for the quick responses.

1. OK thanks tried that but it seems to take a ring or two before the sets start to ring.

2. Will do wasn't sure how using the user short codes would affect the system short codes but i will try that right now.

3. yes i have rebooted, cold booted even tried kicking it. just kidding. can't seem to get any source other than the beeps to play. where should i specify what MOH source is used. i say a setting in the hunt group config and in the system config. is there any per set or user config?

4. unfortunately it is audio brought in from multiple remote offices. so the giving 16 people a radio is not gonna be feasible but i agree with your enthusiasm if i could it would make my life easier. I have seen this done with avaya systems before especially at trading offices where there are 2 or 3 tv's up on the wall and they can listen to the audio by dialing different extensions. I don't want anything that crazy I have 3 audio sources that are mixed down into one mono headphone plug and I was hoping to put that into the MOH input.

5. Damn. guess i'll have to scream.


yes i have a VCM card for those phones with 4 ports enabled.

so tell me what are the cool things i can do with this system. when i was with nortel we did alot of automation using paging and relay packs. opened doors turned things on and off. this is the first system i have used without an amphenol cable. i'm kind of turned upside down here.



Thanks again for the help. I know the newbie posts are always good for a laugh.

 

[mcswensen]

UPDATE!!!

My external MOH source is now working. I still can't get the MOH .wav file I have to transfer to the IPO500. I placed it in the program directory for manager. I set an entry in system telephony music and tones for an alternative source its number is 2 name is GCMOH and source is WAV:holdmusic.wav the file in the pgm directory is named holdmusic.wav

Is there any way to check to see if the MOH file is actually being pushed up to the device?

what happens if the system reboots and there is no tftp server avaialable? is the file wiped off the system on reboot?

is there any way to store these .wav's on a usb key or the CF card?

thanks

 

[TomMills]

1) alog lines will do this, ip office and analogue is usually best avoided.

2) user shortcodes will override system shortcodes

have a read through the knowledgebase

http://marketingtools.avaya.com/knowledgebase

this will show you all of the capabilities, be careful tho, it doesnt do everything out of the box, some bits need licensing

have fun

 

[jamie77]

1) Do you have CLI on the alog line (check line tab). It will take a couple of rings for the system to read the CLI info before passing the call to the phones. I agree with TOM. I know in the US you still haven't realised that ISDN is better but I really don't like IPO with alog lines.

Check if your TFTP server sent the file to the IPO. what do you have set in the Incomming call route as MOH source. Set the system tab to external source and set the incomming call route as holdmusic.wav (assuming you are 4.2). 54xx phones don't really do background music. You can dial a code (*34 I think. check in short codes) but all it does is call it so you effectively have a call open. This will work as long as users have more than one CA key to recieve calls on while singing along to the radio.

And yes, if the TFTP is unavailable it will not reload the holdmusic.wav file. You ahve embedded VM, put the file on there and set your TFTP server address as the IPO LAN 1.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[mattKnight]

>I know in the US you still haven't realised that ISDN is better...



May I modify that statement?
I really don't like IPO with alog lines.
to
I really don't like IPO with alog lines.
to
I hate alog lines
to
I just hate cheapskate b******s who insist on using alog lines

and breathe

[Rant over...]

(nearly)
They cause me more grief than any other single technology (except perhaps adsl which is supplied on an Alog line)

[Rant now properly over...]

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[jamie77]

Analogue lines is what Pansonics are for!!!!! ;-)

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[mattKnight]

Don't get me started on panasonics....


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[TomMills]

its weird that BRI didnt take off over there? i think in the uk it has a nice little slot in the market

 

[tlpeter]

It didn't take off there because the bri had a 56k D-channel
In europe that is a 64 k D-channel

There was no need for isdn if you still had a 56k D-channel
In the time that bri came that was a big disadvantage


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

you are a fountain of knowledge tlpeter

 

[mattKnight]

Even so, from the telco point of view, its a good idea

they can get more channels down th same copper pair.

However, in the US, the isdn demarc is before the NTE (meaning the customer has to provide the NTE) that is the cct is an ISDN u variant (not S or T)!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[mcswensen]

All,
While i agree that Specials are better than pots due to the call handling options/features and many many other technical reasons. i still must deal with the world i live in. there are very few small business's at least here in the US (lord knows what the heck the EU has going on) that have anything more than POTS lines. these are at the root of things the simplest lines to utilize. i'm disapointed to hear that my new IPO500 is not POTS friendly. now i know that is a relative statement but still none the less "POTS is what i GOT" i have done many a PRI, T-1, DID, and E&M install in my nortel days and i must say that the nortel did it all well even alog. please dont take that as an assault ono your IPO i am new to this system and i'm sure it is feature full but i must say it is disheartening to hear the rants about IPO and POTS service.

In any event you have all been very helpful and i appreciate it. while i WAS a NORTEL installer i am now an AVAYA admin until such time as my business grows to the point that an OPTION 81C is needed. hahah I look forward to getting to know this switch as well as i once knew the Nortel

(CUE Metric vs. Imperial Arguement Now!)

i still can't get my MOH wav file to load but everything else seems to work well.


Thanks Again
Mark

"I actually know where there is a working install of a 1A2 key system

 

[TomMills]

do they use these phones?

http://images.google.co.uk/imgres?i...prev=/images?q=1A2+key+system&um=1&hl=en&sa=N

analogue may well work better for small businesses in the us. but in the uk we have the option of bri, which is much prefered

 

[amriddle01]

Did you try to do what Jamie77 suggested and send the "holdmusic.wav" to the Embedded VM card? Also it must be PCM format, 8kHz 16-bit, mono, maximum length 90 seconds on the IP500. To upload it go to Manager, click File, Advanced then Embedded File Management select the system and upload it in there. Then in Manager go to the system tab and change the tftp server to the LAN1 IP address and it will drag the file off the VM card. Remeber if you have handsets that need TFTP files they will need dropping onto the card too.



ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

I agree there is no excuse for the IP Office to be cr4p with analogue lines, it's the base for all telephony and has been around so long they could quite easily perfect it's integration if they tried. We avoid it where possible and even turn business down if analogue is involved with IPO..which is a shame, but we are UK so lucky in the respect that we have other options available.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[IPGuru]

IPO works fine with Analog lines if you remember what is going on
if you do not have CLI on the lines then turn off CLI detection.

Otherwise the IPO has to wait for the CLI incase you want to route calls by CLI - is 2 rings realy that big a disaster anyway?

again with analog extns turn of CLI presentation unless the phone has a display.

Nortel & IPO have completly different ways of processing ringing calls

On AN IPO you tell the line which phone(s) to ring
On a Nortel you tel the phone to monitor the lines.

It is far easier to set up an IPO to present a call to a location & then over folw to multiple diferent groups as needed than it is to achive the same thing on a Nortel.

Once you have played a little you should be able to switch heads as necessary.

 

[amriddle01]

@IPGuru I don't agree with that, we have loads of problems with analogue lines not CLI related, mainly cleardown issues, every install even on the same exchange requires different settings to the last to minimise lines hanging/not deteceting ringing and even then you still get the issues just less frequently. Our Tech Director will flat refuse almost any system that involves them due to the amount of engineering time they require to support. Sure we have some that are fine but line for line PRI/BRI we get less than a tenth of the problems.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers