Bogen UTI312 and Bogen dft120 question

[Tripoth]

We currently have a UTI312 with 7 zones.
Cisco system with a Loop start port coming into the UTI312.
Getting feedback so we need a feedback eliminator.
Purchased a Viking model ant there are issues.
1. When people don't hang up their phone correctly(I know, this really should not be an issue with grown adults) the paging port gets hung up and no one can page until someone reboots the feedback eliminator. There is no disconnect.
2. The UTI was providing a prepage tone to the user making the page to alert them to start recording. This does not happen with the Viking eliminator.

So I was looking into the Bogen DFT120 unit.
Was wondering if this unit's paging time control would be able to provide a disconnect if someone did not hang up their phone correctly and If the prepage tone can be heard for the person who is making the page?

Is anyone familiar with the unit and can you provide some insight please?
Thanks for any assistance you can provide.

 

[curlycord]

It appears we are closed for spring cleaning......call Bogen direct in the meantime, they had great support I recall.
Lets us know the answer too, thanks.

________________________________________

=----(((((((((()----=

http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[budbyrd]

I would start here if I were you.


The UTI312 includes a Trunk Disconnect feature.
The purpose of the Trunk Disconnect feature is to release the UTI312 from the trunk port in the event a user does not hang up the phone properly after making a page.
If the UTI312 does not detect voice for the interface VOX time-out period, or if the interface default timer expires, the UTI312 will attempt to release from the trunk by momentarily interrupting the talk battery.
When using the Trunk Disconnect feature, the PBX must have disconnect supervision available on the trunk port being used.
The Trunk Disconnect feature is disabled by default.

https://www.bogen.com/products/pdfs/selfamplifiedpdfs/UTI312m.pdf

Page 17

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'